REFUND POLICY is as follows. For CPO® Services, a refund will be given prior to 14 days of the class less a $35 cancellation fee and a 5 percent credit card charge. No refund will be given in the two week period before the start of the class. For products, refunds will be given on unopened returned merchandise within 30 days of purchase minus a 15 percent restocking. Shipping fees are not refundable. All refunds are in the form of a check. ONLINE TRAINING IS ALWAYS NON-REFUNDABLE.

REGISTRATION: All students must be registered and paid prior to the class. Registration can be made by phone, mail or internet. Walk-ins are not accepted.

PAYMENT: We accept check/money order/purchase in the mail. We accept credit cards over the phone or at our website www.pooloperationmanagement.com. Payments must be paid prior to class. We do not bill.

CPO® CREDIT: You may obtain credit for you payment to attend a class one calendar year from your scheduled class date by calling the office prior to your class. A transfer fee will apply. If you do not call or call after the class, no credit is available.

BOOK POLICY: Books are only shipped to the home address. If the book is lost by the recipient when shipped to the home address, a new book must be purchased for $75. If you want the materials shipped to the business address and they are lost by either the shipper or recipient, a new book must be purchased for $75. Books will not be sent during the late period, which is the two weeks before the start of the class.

SHIPPING POLICY: All items are only shipped to addresses in the United States. If you wish to have them shipped outside of the United States, additional shipping fees will apply. Please contact our office at 732-451-1040.

RETEST POLICY: Any student who has taken the course with our company and does not pass the exam is extended a discounted retest fee. To retest, you must call the office.

INDEMNITY: By registering for a class, student is confirming that he/she will attend the Certified Pool Operator® course. Pool Operation Management is teaching the Pool and Hot Tub Alliance’s Certified Pool Operator® course and utilizing the Pool and Hot Tub Alliance’s Certified Pool-Spa Operator® Handbook. Any information presented in this class is presented to enable the student to pass the test. Information is based on industry standards and may not be applicable to the student’s pool. Along these lines, instructors may tell procedures and tips that they use in the field, which may not be applicable to your pool or situation. The student shall indemnify and hold harmless Pool Operation Management, its officers, agents and employees against and from all suits, demands, claims, damages or costs of suits including attorney’s fees to which student’s pool/employer/business/organization may incur.

RESIDENTIAL POOL INSPECTION CANCELLATION POLICY: Must cancel prior to 24 hours or there is a $75.00 cancellation fee which can be applied to another inspection if you reschedule within the same year.


This privacy notice discloses the privacy practices for www.pooloperationmanagement.com. This privacy notice applies solely to information collected by this web site.  It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.


We only have access to/collect information that you voluntarily give us via email or other direct contact from you.  We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us.  We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

We may change this privacy policy at any time by posting revisions through this website. This policy has been revised as of May 9, 2017.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time.  You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.


We take precautions to protect your information.  When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect credit card data, that information is encrypted and transmitted to  in a secure way to the processor Authorize.net. You can view their Privacy Policy here. WE ARE NOT PROVIDED WITH YOUR CREDIT CARD INFORMATION.  You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.  The computers/servers in which we store personally identifiable information are kept in a secure environment.

Privacy Questions

If you have any questions or concerns about Pool Operation Management Privacy Policy or data processing, please at info@pooloperationmanagement.com.  Pool Operation Management may update its Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy.

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