Volume 3: Aquatic Facility Audits helps any facility establish procedures to ensure it prevents, prepares for, and responds to emergencies. The purpose of this program is to assist the management staff or companies servicing or managing a facility to: Train staff, Conduct on-site self-audits, Conduct an aquatic facility audit, Develop operational and emergency procedures, Develop a proper documentation and maintenance plan, Recognize ways in which to improve operational and staff management. REFUND POLICY is as follows. For CPO Services, a refund will be given prior to 14 days of the class less a $35 cancellation fee and a 5 percent credit card charge. No refund will be given in the two week period before the start of the class. For products, refunds will be given on unopened returned merchandise within 30 days of purchase minus a 15 percent restocking. Shipping fees are not refundable. For this item , in order to be eligible for a refund per policy, it must be in re-saleable condition which means unwritten, unmarked, unused.