After successful completion of the Day 1 online primer training, attend day 2 in-person classroom to take your exam. You must present your online completion certificate in order to attend the class. There are NO EXCEPTIONS. You have 6 months from completion of your online primer training to complete your training with an instructor and take your exam. REFUND POLICY: In the event that you cannot attend, a refund may be requested 14 days before the course. However, there is $35 cancellation fee. Within 14 days of the course or if you fail to attend, no refund will be given. ONLINE TRAINING IS NON-REFUNDABLE. BOOK POLICY: Books are only shipped to the home address. If you want the materials shipped to the business address and they are lost, a new book must be purchased for $75. Books will not be sent during the late period, which is the two weeks before the start of the class.