Anatomy of a Service Call

Well, we all know pools. It takes a lot to keep them operating swimmingly. When you combine water, electricity, chemicals, and outdoor elements, it is not a matter of if, but when, something is going to go wrong. And when something goes wrong that is when you need a service call.

INITIAL CALL

The initial call is reported usually by you the homeowner. We completely understand that you are not versed in pool lingo. Sometimes that phone call can be like a game show trying to guess what part of the pool is having what sort of problem! We are versed in pool lingo and can usually translate from laymen to professional terms. If you can send in photos or videos of the problem that may help us diagnose the problem before we even get onsite. It is completely understood that is seems like every problem is dire, but that is not always the case. For instance, a pump not working is a top priority because you cannot continue to use the pool with the problems that arise from a broken pump. However something like missing timer pins, while certainly important, the pool can still be used.

ONSITE

Having had the initial call and possibly viewing some pictures and videos, we are ready to service what we believe the problem to be. For that, we are going to have the standard parts with us to service your problem whether it is your particular gasket, nut, o-ring, union, fuse, etc. However, not being able to see the problem first hand, it is possible we may not have the necessary piece on hand to fix that problem. Additionally, you’ve heard the old adage if it can go wrong, it will? A lot times when there is a problem with one thing it is sometimes correlated to a problem with another thing that we may not have the parts on hand for during this call. It is always our intention to service the problem at the call, but sometimes the “Pool Gods” have something else in mind requiring another call to fix the problem.

AFTER THE CALL

That is why after the call, it may require another call. We know this can be frustrating. But, we are doing everything we can to fix this problem the right way. This is why we may need to leave during the call to get another part, or even have to schedule that additional service visit to get an unrelated part. Keep in mind slow and steady wins the race. Rest assured that we always do what we can to get you up and running safely and quickly! No one wants your pool to be down, including us.

*This information is obtained from the Certified Pool and Spa Operator Handbook. This information may not be applicable to your pool based on your pool type and location. One should reference all applicable regulations and standards for your facility.

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