The Certified Pool/Spa Operator® Certification course is a two-day class that covers such topics as water chemistry, pool calculations, risk and liability, management, pumps and filters, etc. If you register late and chose the early registration, the late fee will be collected at the class. You can not receive the book prior to class if you register late. It includes an exam, book, handouts provided at the class, and a certification if you successfully pass the exam. The book will be shipped to you home address prior to the class. If no home address is provided and we must ship to business address and the book is lost, a new book must be purchased for $65. This is a national certification that is good for five years. REFUND POLICY: In the event that you cannot attend, a refund may be requested 14 days before the course. However, there is $35 cancellation fee. Within 14 days of the course or if you fail to attend, no refund will be given. ONLINE TRAINING IS NON-REFUNDABLE. BOOK POLICY: Books are only shipped to the home address. If you want the materials shipped to the business address and they are lost, a new book must be purchased for $65. Books will not be sent during the late period, which is the two weeks before the start of the class.