Why purchase from Pool Operation Management?

This is a common question we receive on a weekly basis. There are two answers: Turnaround time and Warranty. When you purchase your items from the internet, you think you are getting a great price, but these prices DO NOT INCLUDE:

You need to pay for installation of the part you purchased from the internet. And, we do not install items not purchased from us.

We will only warranty our own labor. At the customer’s request, we can troubleshoot the item with the manufacturer via a phone call (once item has already been installed), but this time is added to the labor of the final bill. If the item is ruled defective and needs to be removed from the system and shipped back to the place of purchase, we will also assist in this, but understand, this time is billable time. There is no exception to this.

Timely Deliveries
At this point, you have waited 5-7 business days to receive your shipment. You have also had to wait for it to be installed. Also if it is defective, you will now wait for the equipment to be shipped back to the online supplier. The time it takes for them to inspect it, and the 5-7 business days for a new item to be shipped back to you.

During this time, you may be left without a running filtration system. With the short 16 weeks of summer we have, this could be devastating to your planned parties, graduations, stay-cations, or relaxing days off. This is an unnecessary hassle!

When you purchase your items from POOL OPERATION MANAGMENT, YOU WILL GET:

Parts and Installation
We will install the equipment for you and verify it is functioning properly. Weeks later, if the equipment stops turning on or isn’t functioning properly, since the item was purchased and installed through us, there will be no additional charge for diagnosis.

We will warranty the purchased item and the labor. If we install an item purchased from us and the item is defective, there isn’t much of a wait time to have the situation rectified.

Timely Deliveries
We can promptly return the item to our distributor, and return with a new product, with no additional shipping costs!

Quality Service and Top-notch Customer Service from Experienced Professionals. This is our hassle-free
method. This is the Pool Operation Management way!

*This information is obtained from the Certified Pool and Spa Operator Handbook. This information may not be applicable to your pool based on your pool type and location. One should reference all applicable regulations and standards for your facility.

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